Privacy Policy

Docket Software, LLC ("Docket," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at docket.software and related services (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

Information you provide directly:

• Discord account information (username, avatar, Discord user ID) obtained via OAuth
• Community documents, rules, and SOPs you upload to train the AI
• Application responses submitted by your community members
• Ticket messages and support conversations
• Community settings, roles, and configuration

Information collected automatically:

• Log data including IP address, browser type, and pages visited
• Usage data such as features accessed and actions taken
• Device information including operating system and browser version
• Cookies and similar tracking technologies

Information from third parties:

• Discord guild (server) data including member counts and roles
• FiveM server data when the integration is configured
• Payment information processed by Stripe (we do not store card details)

We use the information we collect to:

• Provide, operate, and maintain the Service
• Train your community's AI assistant on your uploaded documents
• Score and review member applications using AI
• Generate analytics and performance reports for your community
• Process payments and manage subscriptions via Stripe
• Send service-related communications (account alerts, billing notices)
• Improve the Service through usage analysis
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

We do not sell your personal information to third parties.

When you upload documents to train your community's AI assistant, those documents are stored securely and used exclusively to power your community's AI responses. We do not use your community's documents to train shared AI models or share them with other communities.

Member application responses and ticket messages may be processed by AI systems to generate scores, recommendations, and summaries. This processing occurs solely for the purpose of providing the Service features you have enabled.

If your community operator installs the Docket FiveM resource, the resource observes gameplay on their own game server and reports suspected rule-breaking to Docket. Detection is performed entirely server-side. We do not read, scan, or modify any file on a player's computer, and we do not run code on a player's machine for detection purposes.

What the anti-cheat records:

• Game identifiers the server already holds — Discord ID, FiveM licence, in-game name
• In-game position and movement, sampled periodically, to detect teleporting and speed hacks
• Damage and health values the game client reported to the server
• Counts of explosions, entity spawns, and unrecognised commands
• The time of each detection, its type, and a short description of what triggered it

These records are visible to the staff of the community whose server produced them, and to Docket staff for support and abuse investigation. They are not shared between communities unless that community has opted into the blacklist network, which is off by default.

Detection is not proof. Anti-cheat findings are signals for a human to review. We do not represent that a flag proves wrongdoing, and communities that enable automatic bans are choosing to act on those signals themselves.

Community operators may additionally install docket_evidence, an optional resource that lets their staff view a player's gameplay and captures a short clip when a serious anti-cheat flag fires. It is off unless the operator installs and enables it. This section describes exactly what it does, because it is the most invasive thing Docket can do and you are entitled to know its limits.

It captures the game window only. The resource encodes frames from the GTA V game view. It cannot see your desktop, other applications, browser tabs, messages, or anything outside the game. Screen-sharing APIs that could reach the rest of your computer are disabled in the FiveM client and are not used by Docket.

Docket does not store the footage. Frames pass through our infrastructure to the staff member viewing them and are then discarded. We do not archive them, we do not use them to train AI models, and we cannot produce a recording of your gameplay on request, because we do not keep one.

Recordings are made by staff, on their own device. A staff member may press Record during a live view, which saves a copy to their own computer. That copy is outside Docket's control and is held by the community, not by us. Requests to delete such a copy must be directed to the community operator.

Every access is logged. We permanently record that a view or recording occurred — which staff member, which player, when, for how long, and the stated reason. We keep this log even though we do not keep the footage, so that a player can ask their community operator whether they were watched and receive a truthful answer. This log cannot be disabled by the operator.

Limits we enforce. A single viewing session ends automatically after five minutes. By default only players who have recently triggered an anti-cheat flag are buffered at all; operators may widen this, and where they do, their players should be told.

Operators must disclose this. A community that enables evidence capture is required by our Terms of Service to tell its players, before they connect, that staff may view their gameplay. If you play on a server using Docket and were not told, please contact us at support@docket.software.

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers: Stripe (payments), hosting providers, and infrastructure partners who process data on our behalf under confidentiality obligations
• Discord: Interaction data necessary to operate the bot within your Discord server
• Law enforcement: When required by law, court order, or to protect the safety of users
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you

We retain your data for as long as your account is active or as needed to provide the Service. If you cancel your account, we will delete your personal data within 90 days, except where retention is required by law.

Community documents uploaded for AI training are deleted within 30 days of account cancellation. Application and ticket data may be retained for up to 12 months to support disputes or legal requirements.

Monitoring records specifically:

• Anti-cheat flags are kept for 12 months, then deleted. A community may delete its own flags sooner from its dashboard.
• Evidence footage is never stored by Docket. Live-view frames are relayed and discarded; automatic clips are held only long enough for staff to open the alert and expire within 7 days whether or not anyone viewed them.
• The evidence access log — who viewed whom, when, and why — is kept for 24 months. It is deliberately retained longer than the footage, because its purpose is to let a player ask, later, whether they were watched.

We implement industry-standard security measures to protect your information, including encryption in transit (TLS), access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

If we become aware of a security breach that affects your data, we will notify you within 72 hours via email or a notice on the Service.

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookies through your browser settings, though disabling cookies may affect Service functionality.

We use strictly necessary cookies (required for the Service to function) and analytics cookies (to understand how the Service is used). We do not use advertising or tracking cookies.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at support@docket.software. We will respond within 30 days.

If you are a member of a community that uses Docket rather than the person who set it up, most of your data is controlled by that community, not by us. They decide what to collect, who on their staff can see it, and how long to keep it; we process it on their behalf. Ask them first — and if they will not help, contact us and we will do what we can within our agreement with them.

We will always tell you, on request, whether a Docket-using community has viewed your gameplay through evidence capture, and when. That answer does not depend on the community's cooperation.

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

The Service may contain links to third-party websites or services (such as Discord or FiveM). We are not responsible for the privacy practices of those services and encourage you to review their privacy policies.

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at: